Kitewheel

OCTOBER 7, 2020

In some brands, Mobile banking adoption is already is the norm. Customer experience leaders also tend to have powerful mobile banking platforms. How can a bank, or any brand, build a better mobile experience? Customer journey orchestration provides many powerful ways to make the most of the mobile banking experience.

Customer Confidence 52

Customer Confidence Banking Call Center Customer Journey 52

InMoment XI

FEBRUARY 7, 2024

Here are some of the main feedback signals: NPS Surveys Call Center Data Reviews Social Insights/Spotlight Integrated CX platforms have the power to interpret these varied, disparate signals into a unified view. What’s more, they expect brands to adapt to as their needs and expectations inevitably evolve.

Hotels 260

Hotels Guest Experience Travel 2024 260

CSM Magazine

DECEMBER 13, 2023

As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported. This highlights a significant issue: neglecting customer service.

Customer Service 52

Customer Service Call Center Customer Satisfaction Poor Customer Service 52

Myra Golden

JULY 28, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Customer-facing employees in any industry. Call centers.

Customer Service 40

Customer Service Customer Service Training Call Center Contact Center 40

inQuba

FEBRUARY 21, 2023

This feedback was used to understand why people dropped off – for example, a complicated quote process, poor understanding of products, lack of ability to compare products, no personalized advice or brand and industry trust issues – as well as the types of interventions needed. And then it was time to orchestrate for conversion!

Insurance 52

Insurance Multi-Channel Download Reference 52

inQuba

FEBRUARY 21, 2023

This feedback was used to understand why people dropped off – for example, a complicated quote process, poor understanding of products, lack of ability to compare products, no personalized advice or brand and industry trust issues – as well as the types of interventions needed. And then it was time to orchestrate for conversion!

Insurance 52

Insurance Multi-Channel Download Customer Journey 52

Myra Golden

DECEMBER 9, 2016

Call Control – So your employees can politely control calls with storytellers, ramblers and whiners. Email Writing: 3 elements of a great email customer experience – So your employees can craft personable emails that reflect your brand voice. Learn more about our online customer service training here.

Customer Service 53

Customer Service Customer Service Training Customer Confidence Customers 53