Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. However, smart companies see this as an opportunity to create brand evangelists.

Hospitality 74

Hospitality Travel Brands Airlines 74

Talkdesk

JULY 31, 2017

Customers are switching services and switching brands rapidly. Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Customers are switching services and switching brands rapidly. Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Grade.us

SEPTEMBER 17, 2019

Leasing and rentals Sales ( commercial ) Public transportation. Here's what customers had to say about reviews in the automotive industry. While some brands and dealers have a strong review portfolio, the vast majority of automotive businesses do not. This is an incredible opportunity for brands. That's a lot to cover.

Automotive 34

Automotive Competitive Advantage 2009 Advertising 34

COPC

NOVEMBER 13, 2019

driving products and operations with customer experience, Du Duo has led the centre to offer standard, transparent and consistent services to customers, helping to make Shouqi Limousine and Chauffeur a brand that stands out with quality and warmth. Only brands who offer services with true quality and warmth will survive.

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Consulting Transportation 8

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? 20% of customers talk about price. People talk about our brand more positively following a ban on plastic bags.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101