ShepHyken

FEBRUARY 2, 2021

Legacy CX is telling your customers that their feedback matters because you will be using their feedback to shape the experience for future customers. We’re now seeing a paradigm shift in CX that empowers not only the customer but also the employees to shape the experience.

Rewards Programs 105

Rewards Programs Poor Customer Service Feedback ROI 105

Service Untitled

SEPTEMBER 17, 2010

Customer focus customizes Rite Aid services Competition among pharmacy retailers and the need to create more. Customer perks for poor customer service There are a lot of factors that get rolled into. Is customer service commensurate with price in real estate sales?

Poor Customer Service 42

Poor Customer Service Blog Customer Service 2010 42

Up Your Service

MAY 3, 2017

Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others.

Hospitality 74

Hospitality Travel Brands Airlines 74

Optimove

JULY 20, 2023

Omnichannel marketing refers to a marketing approach that aims to create a consistent brand experience by utilizing various channels to engage customers. Moreover, the prefix “omni” means “all,” and “channel” refers to the ways in which customers interact with a company—in stores, on the web, social media, email, apps, SMS, etc.

Omnichannel 40

Omnichannel Marketing Social Media Rewards Programs 40

ShepHyken

SEPTEMBER 9, 2019

When Loyalty Rewards Expire, So Does A Customer’s Loyalty by Dan Gingiss. Forbes) Rewards programs can be lucrative for loyal customers, but when companies add lots of rules and restrictions to a loyalty program, it can actually have the opposite effect. A customer shouldn’t notice a difference.

Article 96

Article 2019 Customer Service Loyalty Programs 96

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Article 13

Article 2022 Customer Service Rewards Programs 13