Call Center Customer Service Training Interaction Magazine 
TechSee
JUNE 16, 2022
Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” Magazine, Forbes, U.S.
ShepHyken
NOVEMBER 27, 2023
Instead, the machine can become the co-pilot to a powerful interaction with the customer – one that gives the front-line customer service and sales reps tools that they can use to deliver a personalized and better CX. Connect with Shep on LinkedIn.
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ShepHyken
DECEMBER 13, 2021
Please Hold: How AI Is Changing Customer Service in Call Centers by Defined.ai. VentureBeat) Excellent customer service is vital to the long-term success of any business. This article gives us a glimpse into the benefits of AI as it applies to customer service. You’ll be happy you did.
ShepHyken
DECEMBER 27, 2021
This article makes the case that winning your customers back is also less expensive. Embrace Customer Complaints To Up Your Customer Experience to Excellent by Ken Sterling. Magazine) “Embrace customer complaints” is probably a cringe-worthy idea to some of you. Follow on Twitter: @Hyken.
ShepHyken
NOVEMBER 15, 2021
Lego Customers Lose Millions of Pieces a Year. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. The company has built one of the best examples of a customer service organization I’ve seen. You may find some answers in this article.
ShepHyken
JULY 11, 2022
3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. Businesses can’t focus on reaching their target audience and call it a day. Do the same with your employees.
ShepHyken
APRIL 10, 2023
Customer Experience Is Everyone’s Responsibility by Rebecca Hinds and Sarang Gupta (Harvard Business Review) In today’s digital-first world, achieving great customer experiences is more challenging than ever. Customers interact with companies in a dizzying array of places. Follow on Twitter: @Hyken
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