CSM Magazine

FEBRUARY 24, 2021

MetTel , a digital transformation and communications leader, has announced that its employees have won two Stevie® Awards for Customer Service & Call Center Individual Categories in the 15th annual Stevie Awards for Sales & Customer Service. ” MetTel CX Billing Analyst Far Exceeded Customer Expectations.

Customer Service 52

Customer Service Government Wireless Contact Center 52

Magellan Solutions

JANUARY 3, 2019

The importance of technical support in schools heightens as the world continues to embrace digital innovations. Because of that, most institutions began to eliminate the antiquated ways of teaching and started to inject technology into their curriculum and school processes. Gone are the days when teachers dwell on textbooks alone.

Wireless 45

Wireless Document Innovation Technology 45

Avaya

SEPTEMBER 28, 2016

Like anyone calling 911 in an emergency, Vroome expected her call to go quickly and smoothly, but it didn’t. Vroome’s call was one of 5.7 million 911 calls that come from wireless phones in NC—about 74% of all 911 calls in the state according to data from 2015. That’s technology in action!

Wireless 80

Wireless Automotive 2015 Government 80

Magellan Solutions

JANUARY 3, 2019

The importance of technical support in schools heightens as the world continues to embrace digital innovations — most particularly in schools. Because of that, most institutions began to eliminate the antiquated ways of teaching and started to inject technology into their curriculum as well as other essential school processes.

Wireless 40

Wireless Document Innovation Technology 40

Michel Falcon Experience

FEBRUARY 19, 2016

Like most companies, yearly budgets are determined in Q4 of the previous year, so an impromptu trip to Henderson, Nevada for a call center agent wasn’t going to be an easy ask from my boss. ” I don’t entirely endorse this because it impedes innovation. I wanted to visit them, ask questions and learn.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Education Services Group

DECEMBER 13, 2021

The Partner Success Manager (PSM): Leads Partner Success initiatives on behalf of a global wireless networking subsidiary of a publicly-traded technology company. What technologies or tools do you use on a daily basis that help you in your role? ESM: My team has minimal access to tools and technologies that automate the process.

Customer Success 52

Customer Success Wireless Books Technology 52

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Calabrio

JANUARY 6, 2016

CEO of Calabrio shares his predictions for the Contact Center, for 2016 and Beyond. The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. The researchers at Gartner estimate that nearly 12.5

Customer Engagement 53

Customer Engagement Engagement Contact Center 2016 53

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Michel Falcon Experience

FEBRUARY 11, 2019

My career started in 2007 as a call center agent in my early twenties. I joined, worked in the call center, answered a hundred calls a day for about a year, five days a week. And the, uh, the majority of the calls came from the US because that was where the biggest footprint was for the company. Okay, cool.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

But I joined the company, and I started off in the call center answering 100 calls a day. I didn’t grow up wanting to be a call center agent; no disrespect to the industry, but it’s just nothing I aspired to do. ” I would never argue that. That is where Netflix beat blockbuster was time.

Culture 12

Culture 2019 Engagement Net Promoter Score 12