CEM Employee Experience Engagement Leadership 
Experience Investigators by 360Connext
APRIL 23, 2024
CX leaders today face a long list of challenges, including adapting to a dynamic market environment and ensuring every stakeholder, supervisor, and employee in the business is aligned with the customer-centric vision. Understanding Customer Experience Management (CEM) Let’s start at the beginning. It’s time to make your case.
PeopleMetrics
MAY 13, 2020
PeopleMetrics’ Employee Experience tools can help managers and executives identify breakdowns in communications, which is especially important today. In addition to gathering employee feedback, PeopleMetrics helps analyze intra-team communications and map how information moves through your organization. About the Author.
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Clarabridge
OCTOBER 18, 2016
Your managers also play a key role in getting feedback from employees and customers. Company leadership can use that information to make improvements to the customer experience. Align the customer experience with the employee experience. That’s how you use your CEM program to win customers for life.
Bold360
AUGUST 18, 2020
Digital-first customer engagement has never been more important than today, especially amidst a business landscape shaped by COVID-19 where the majority of customers are working remotely, purchasing products online, streaming entertainment, and engaging with brands from their homes. Trends Shaping Customer Engagement & CEM.
Beyond Philosophy
FEBRUARY 2, 2015
If you enjoyed this post, you might be interested in the following blogs: Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. www.spring.org.uk.
Beyond Philosophy
OCTOBER 20, 2014
This post is the first in a series of nine blogs looking at the things an organization does to affect a Customer’s experience–without even knowing it. What employees need to be engaged and deliver the Customer Experience isn’t all that different from what your Customer’s need. Hire People with a High EQ.
Beyond Philosophy
OCTOBER 20, 2014
Toxic employees are people that may or may not work hard, but create an environment of antagonism in their wake. They don’t engage with the vision or feel any ownership in its deployment. Most people agree, however that the importance of eliminating toxic employees is paramount to your Employee Experience.
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