ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout.

Customer Centricity 98

Customer Centricity Chief Customer Officer Webinar Sports 98

ChurnZero

MARCH 28, 2023

When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy. As you grow your customer base, you must also dedicate resources to Customer Success. A successful subscription model depends on retention.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Chief Customer Officer 52

CSM Practice

MARCH 9, 2021

Knowing your customers better than anyone else is the key to identifying moments that matter with your customers and delivering a WOW customer experience that keeps your customers coming back. In this Chat & Learn episode, we featured the customer success team of Glint. How does the scalable model work?

Management 59

Management Customer Experience Chief Customer Officer Touchpoint 59

Wootric

MARCH 15, 2020

Budgets are being trimmed everywhere, and customer success and renewal conversations must be deeply empathetic to this. Step up your customer success initiatives. Make sure you and your clients are recording successes. Here’s a quick guide on how to automate closing the loop on customer feedback.

E Commerce 125

E Commerce E-support Chief Customer Officer Loyalty 125

Gainsight

DECEMBER 2, 2019

Customer retention is one of the biggest metrics in SaaS and a key component in any SaaS company’s strategy. Cultivating a high retention rate will set you up for long-term success. What is Customer Retention? Customer retention refers to the strategies used to keep customers from spending their money elsewhere.

Customer Retention 52

Customer Retention Webinar Chief Customer Officer Metrics 52

Gainsight

JUNE 3, 2021

.” When Gainsight decided to create the eight-volume Executive Playbooks ( Playbook #1 is now live ), we were responding to a call from customers, partners, and the customer success community. Does the CCO own the entire customer journey? Now, think of every part of that journey that needs attention.

Leadership 40

Leadership Chief Customer Officer Customer Success Customer Journey 40

CustomerSuccessBox

DECEMBER 24, 2021

An article published in Harvard Business Review states that “the most important interactions [with a customer] are ‘moments of truth,’ those few points of contact that hold the greatest potential to delight — or alienate — an organization’s customers.”. This would be a good starting point for you in mapping out the journey.

Customer Success 52

Customer Success Chief Customer Officer Customer Journey Mapping Touchpoint 52

ChurnZero

OCTOBER 28, 2021

Q&A Recap: 2021 Customer Success Leadership Study Results Revealed. With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been in many ways just as challenging as the last. If you missed the webinar, you can watch it on-demand. Q&A Recap.

2021 52

2021 Leadership Customer Success Chief Customer Officer 52

Gainsight

APRIL 13, 2022

But when they take a new direction of incredible growth and scale, we have a sense of pride that we are a part of their success. In this webinar episode, Kellie and Meenu’s discussion centered around two core things: scaling customer success and the related topics of CS digital motions and partner ecosystems.

Chief Customer Officer 52

Chief Customer Officer Webinar Customer Success Sales 52

ChurnZero

DECEMBER 13, 2019

Q&A: New Manager’s Guide for a Customer Success Strategy Implementation. As a new Customer Success leader in your organization, you must figure out how you’ll measure success, keep your team happy and engaged, and secure stakeholder buy-in to champion your strategy in the new year.

Customer Success 72

Customer Success Webinar Chief Customer Officer Customers 72

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? Now more than ever Customer Success is essential to the long-term success of your entire organization. Now more than ever Customer Success is essential to the long-term success of your entire organization. Your CRM is Not Enough!

Customer Success 63

Customer Success E-support Chief Customer Officer Customer Relationships 63

Gainsight

MAY 18, 2023

Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight Karl Rumelhart, President of Products, Technology, and Global Operations at Gainsight, kicked off the Product Keynote to explain how Gainsight’s three product lines come together to power Digital Customer Success.

2023 52

2023 Chief Customer Officer Customer Journey Customer Success 52

Gainsight

MAY 1, 2023

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

West Monroe

JANUARY 24, 2022

Companies in many industries are waking up to the fact that traditional processes, legacy technology platforms, and functional siloes—in marketing, sales, finance, and customer success— no longer reflect the way a modern HT&S company can and should operate. Taking action. Taking action.

2022 40

2022 B2B Chief Customer Officer Financial 40