Chief Customer Officer Innovation Presentation Roadmap 
SmartKarrot
JULY 6, 2022
Congratulations on becoming the new chief customer officer of the organization. The biggest challenge you will face as the new chief customer officer is that the customer situation has shifted dramatically in the last couple of years. Questions the new chief customer officer must ask themselves.
Customer Bliss
NOVEMBER 15, 2018
While conducting research to understand what was really happening with customers, she also worked with sales and relationship management leaders to pull together qualitative and quantitative data, sales numbers, and at-risk clients. The presenting sponsor of The Chief Customer Officer Human Duct Tape Show is Customerville.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
MAY 5, 2016
Silos band together to work on the problem, but often without starting with customers’ lives. And often without a roadmap or the competency to diagnose, understand and rebuild starting with customer needs and emotions. The goal is real feedback on processes from both customers and employees (external and internal).
ChurnZero
JANUARY 10, 2020
While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .
Kustomer
AUGUST 19, 2021
Doing so can really transform the C-Suite into a customer-minded suite, further opening the door for internal collaborations and building a customer-centric brand. Aligning other departments like engineering, new products, sales, and finance with CX is also a great way to build customer advocacy when presenting to the C-Suite.
CSM Practice
OCTOBER 10, 2018
This summer, I received a call from one of my favorite customer success community leaders, Dave Blake who is the CEO for Client Success. Dave asked me if I might be interested in taking part as a judge for The Customer Success Innovator of the Year Award that takes place each year during CS100 Summit.
CSM Practice
OCTOBER 10, 2018
This summer, I received a call from one of my favorite customer success community leaders, Dave Lake who is the CEO for ClientSuccess. Dave asked me if I might be interested in taking part as a judge for The Innovator of the Year Award that takes place each year during CS100 Summit. Below, is the blog he wrote.
Expert insights. Personalized for you.
10 
Let's personalize your content