Magellan Solutions

NOVEMBER 27, 2023

Think of proactive communication as a friendly chat that your business starts. It involves reaching out to customers before they reach out to you, whether to: Share updates Offer support Gather feedback It’s like having a helpful companion who keeps you informed and supported. Listen to your customers to find out what they want.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

ShepHyken

MAY 7, 2018

That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. An easy return policy creates customer confidence and trust in the brand.

Article 79

Article 2018 Customer Service Magazine 79

ShepHyken

APRIL 18, 2023

Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. Amazon’s frequent email communications give you confidence that the order has gone through, is out for delivery with tracking information available, and that it has arrived.

Reference 64

Reference B2C Workshop Customer Service Training 64

ShepHyken

OCTOBER 18, 2017

This doesn’t happen if you’re trying to rush a customer off the call. Customers will call for help and support – and even to complain. In other words, validate the reason a customer chose to do business with the company in the first place. Validation needs to be a part of the customer experience.

Customer Service 158

Customer Service Metrics Interaction Customers 158

ShepHyken

MAY 23, 2017

Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? You want to create confidence and trust, because those feelings will convert to customer loyalty.

Insurance 85

Insurance Travel Culture Customer Focused 85

ShepHyken

JUNE 27, 2018

The three keys to customer experience success are consistency, consistency and consistency. The different channels customers interact with you and your organization must be consistent. Today’s customers connect with the companies they do business with in multiple ways. Confidence can lead to trust.

Customer Service 87

Customer Service Loyalty Customer Service Training Customers 87

ShepHyken

SEPTEMBER 27, 2021

Our research shows that a personalized experience will bring a customer back. Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. The Cx Leader’s Manual to Customer Excellence by Steven Van Belleghem.

Article 19

Article 2021 Customer Service E Commerce 19