Customer Bliss

APRIL 19, 2019

You want it now, you want it fast, you want good service, you want it with no friction,” says Fernando Machado, Global Chief Marketing Officer at Burger King, regarding the company’s transformation to improve its guest experience and meet customer needs. Establish a Framework to Connect All Facets of Your Business.

Guest Experience 135

Guest Experience 2013 2017 Customer Experience 135

SurveySparrow

JUNE 28, 2023

Also, this involves acknowledging customer feedback, addressing their concerns promptly, and communicating the actions taken to resolve any issues. Hence, this not only enhances the individual customer experience but also demonstrates a commitment to continuous improvement.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

SurveySparrow

JUNE 30, 2023

By removing complexities and streamlining processes, businesses can provide effortless experiences. Customers appreciate intuitive interfaces, clear communication, and easy-to-navigate websites that save them time and effort. CX vs. UX Customer Experience and User Experience are two closely related concepts.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

Avaya

NOVEMBER 7, 2018

The platform delivers real-time notifications across every fathomable communication channel so that users are always in the know (think simultaneous ring on steroids). In 2018, a dose of reality as organizations work to improve communications as a critical driver of digital transformation. Context-Driven Communications.

Communication 71

Communication 2010 Guest Experience Hospitality 71

Comm100

AUGUST 23, 2018

The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. Organic Mobile Experiences Blur Channel Lines. How have these innovations worked out for Amazon? Multichannel” and “omnichannel” have been buzzwords for years now.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

2017 53

2017 Hospitality Guest Experience Hotels 53

Experience Investigators by 360Connext

JULY 16, 2019

How often do you discuss customer experience strategy in your regular communications to employees? We tend to get excited about customer experience projects. We have meetings around journey mapping, new product innovation, digital transformation, and on and on and on. Do you know your customer experience strategy?

Customer Experience 110

Customer Experience 2019 Guest Experience Hospitality 110

C Space

AUGUST 5, 2018

For our Customer Inside report, we recently asked 135 client side practitioners, from insight, innovation and brand backgrounds to describe the advantages of having an online community. In a world that changes so rapidly, staying centered on our customers needs, wants and unarticulated desires guides us as we innovate.

2018 40

2018 Retail Customer Centricity Travel 40