Second to None

JULY 10, 2018

Finding a vendor that has documented success working in your industry early on can help your team gain a competitive advantage and foster consistently excellent relationships with customers across your new locations. [1] 1] [link]. Our solutions are developed on the basis of solid research and statistical science.

Brands 63

Brands Competitive Advantage Document Voice of Customer 63

Second to None

JULY 12, 2018

An illustrative example of the value that the NPS metric can have exists in the fast-casual space, where this organizational alignment can quickly vault your team ahead of the competition. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Consumers 54

Consumers Customer Experience Net Promoter Score NPS 54

Lumoa

JANUARY 9, 2018

Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Much of the improvement has been driven by advancements in product innovation and digital technology. With rising customer expectations, good service is no longer good enough.

2018 141

2018 Customer Experience Competitive Advantage 2017 141

Second to None

MARCH 5, 2018

The truth of the matter is that customer-first as a discipline continues to be misunderstood and underestimated, but it’s a legitimate and highly effective business strategy. Enabled by the evolution of customer data and customer data science, businesses can leverage their execution as a strategic and competitive advantage.

Brands 54

Brands E Commerce Retail ROI 54

Lumoa

OCTOBER 31, 2018

Our guests have multiple years of experience in managing and consulting customer experience management in global companies and now lead their own businesses helping companies make customers happier. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Wootric

FEBRUARY 14, 2019

Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. A CX Consulting. Colin Shaw. Joey Coleman. Maxie Schmidt.

Workshop 67

Workshop Consulting Customer Experience Professionals Books 67

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132