InMoment XI
FEBRUARY 7, 2024
Out of nowhere, citizens were flocking in droves to distant lands, as travel by plane, sea, and car surged. The coming year is no exception, as consumers across the globe plan to make travel a priority, despite ongoing economic uncertainty. Instead, 71% of consumers expect personalization from the businesses they choose.
InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.
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PK
NOVEMBER 16, 2020
Hospitality’s Covid challenge For cruise ship and resort operators, whose livelihood depends on the comfort and safety of travelers from all over the world, a pandemic is the worst-case scenario. […]. The post The guest journey in 2020: A crucial tool to adapt your guest experience appeared first on PK.
InMoment XI
JANUARY 16, 2024
Operational Efficiency and Resource Optimization Contact center AI solutions streamline operational workflows by automating repetitive and time-consuming tasks. These virtual concierges enhance the overall guest experience. Many businesses with a contact center would benefit from using AI.
CSM Magazine
MAY 18, 2023
The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.
Avaya
FEBRUARY 7, 2017
Just consider that 35% of Americans believe outer space travel will become a reality within the next 15 years. Enable data to be shared organization-wide: The hospitality industry serves millions of travelers who are generating, sharing and consuming their fair share of data each day. So, how can hotels stay ahead?
CSM Magazine
MAY 12, 2022
Though the start of the global pandemic prevented or reduced travel, the distribution of vaccines and a decline in hospitalizations have prompted people to get back out and explore. Of course, they’ll need a place to stay during their travels; however, hotels are often packed and overpriced. Amenities And Guest Services.
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