Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. However, a customer’s health score is constantly shifting.

Customer Success 104

Customer Success Touchpoint Customers Insights 104

Kustomer

SEPTEMBER 3, 2020

Gabe and Nate provide valuable insights on change management and how companies can evolve and thrive in the new market. The Need for a CX Change Coalition. Customer service is still a relatively new department and career path. The Importance of Listening in Every Stage of a Customer’s Journey.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

Gravy Analytics

JULY 8, 2019

Anonymous mobile location signals, when properly cleansed, aggregated, and enriched, give marketers access to powerful offline insights. This data can be used to boost the performance of your ad campaigns, for competitive intelligence, and to improve your customer experience. What can marketers do with Persona data?

Fashion 82

Fashion Travel Consulting Events 82

Totango

FEBRUARY 22, 2021

This new focus on the customer shined a light on the gaping holes many companies had in their customer success strategies, and they began to seek out a solution that could help them integrate customer-centric practices throughout their operations.

Customer Success 62

Customer Success 2020 Hospitality 2003 62

CSM Magazine

NOVEMBER 23, 2020

With the huge competition in the market, a discouraged client has no reason to stay loyal to a given company. Moreover, their bad online review may make the company lose many potential customers. Aside from conducting regular surveys or interviews, you can take it a step further by creating a customer advisory board.

Customer Satisfaction 59

Customer Satisfaction Advertising Customers Customer Centricity 59

Education Services Group

MAY 23, 2022

Harvard Business Review explains the issues that can arise when the two roles are confused: “[CSMs] straddle the gap between service and sales, between company interest and customer interest, and between product expertise and customer insight. 5 things to remember for your customers. Change is hard (in a different way).

Customer Success 52

Customer Success Sales Customer Satisfaction Management 52

SurveySensum

DECEMBER 29, 2021

Why segment your customers? Types of customer segmentation. How do you segment customers – Step by Step. How does customer segmentation improve marketing? Difference between customer segmentation and market segmentation. Why should you choose SurveySensum for customer segmentation?

Customers 52

Customers Marketing Feedback NPS 52