Customer Base Customer Experience Professionals Customer Journey Leadership 
InMoment XI
MARCH 6, 2024
The best customer experience quotes can be a great source of inspiration for leadership teams and entire organizations looking to drive their CX transformation. Companies should listen in real-time to customers across multiple touchpoints and channels, as well as provide immediate responses to customer feedback.
Pointillist
MAY 23, 2018
More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Three Primary Capabilities of the Best Customer Journey Analytics Platforms.
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Horizon CX
DECEMBER 1, 2023
The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.
Customer Guru
AUGUST 21, 2018
Kristina is a customer experience expert and host of “The Customer Experience Podcast for Business Leaders”, a podcast series for motivating C-Suite and leadership teams in improving customer experience. Marketing and thought leadership programs. Kristina Evey Follow @KristinaEvey.
SurveySensum
JULY 14, 2020
Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.
CustomerSuccessBox
MARCH 4, 2022
Setting the strategy and prioritizing Objectives and Key Results (OKRs) while leading the Customer Success teams. Deploying programs to help promote company value with customers, customer goal attainment, new features, and new use-cases; and designing the customer journey to assist drive customer lifetime value.
Chattermill
JULY 15, 2018
Customer Spark and Executive Summit. The Customer Experience Professionals Association (CXPA) puts on this celebration of CX best practices led by some of the industry’s top experts. Customer Experience Manchester delivers an array of speakers from leading companies across the world. 24-25, Dallas, Texas.
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