Thematic
MAY 19, 2022
This empowers product managers to focus on building products with better market fit, whether the company’s product focus is a trail shoe, new e-bike technology or a SaaS offering. Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights.
ERDM
NOVEMBER 10, 2020
This spans the commercial and sales side to marketing, e-commerce, strategy, digital, and the famous MSC catalog, the “The Big Book,” with more than 4,000 pages detailing over 1/2 million products. So back my earlier point, companies need deeper customer insights regarding what they want digital to really do for them.
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SurveySparrow
SEPTEMBER 29, 2020
Customer support is the hallmark of a great company. It is building loyal customers who act as great marketers for your company. Companies need to make sure that they are providing a great customer experience. There’s really no shortage of studies that show that customer support makes you money.
Amity
JANUARY 30, 2014
While many SaaS companies are shifting towards pooled and self-serve support, some will focus on generating a deep understanding of their customer’s business drivers, their unique definitions of success, and how they are using services. – Paul Chilensky, Former Vice President of Customer Success, Onshift Inc.
Comm100
DECEMBER 1, 2017
Agents that are happier can better care for customers, inspiring loyalty through quality service. Fulfilled agents also have a lower turnover rate (a common industry problem that saps companies’ precious time, resources, and affects customer care). Gaining customer insights from digital touchpoints (3.94/5).
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
ProProfs Chat
MARCH 13, 2020
It is becoming a new trend in the marketing domain to increase customer satisfaction. Earlier, the synchronicity of customers across multiple channels simultaneously was a challenge for retail or e-commerce companies. Benefits of Omnichannel Customer Engagement and Omnichannel Support.
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