Think Customers

NOVEMBER 1, 2021

Another customer care benefit of warm transfers is they ensure callers won’t be sent to an incorrect extension or an extension where no one answers. Warm transfers also benefit associates.

Net Promoter Score 52

Net Promoter Score Contact Center Average Handle Time Customer Satisfaction 52

Comm100

OCTOBER 11, 2017

If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Undynamic Customer Outreach.

Social Media 52

Social Media Customer Service Strategies Customer Service Download 52

ProProfs Chat

JANUARY 30, 2020

And delighted customers are equivalent to more revenue for the business. 70% of consumers say a company’s understanding of their individual needs influences their loyalty, and 69% say the same of personalized customer care. Operators need to be very mindful as they provide personalized support experience to your customers.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

CSM Magazine

FEBRUARY 21, 2022

Connecting all the touchpoints and building an omnichannel customer experience can enhance your customer’s interaction with your company. In turn, it can help in boosting sales, drive customer retention and assist your customer support team. What Is Omnichannel Customer Experience?

Omnichannel 52

Omnichannel Touchpoint Customer Retention Consumers 52

CX Journey

JANUARY 11, 2018

The Importance of an Omnichannel Strategy Delivering a true omnichannel experience is hard to achieve but definitely has its benefits. A survey by Aspect Software indicated that businesses that adopt omnichannel strategies achieve 91% greater year-over-year customer retention rates compared to businesses that don’t.

Omnichannel 58

Omnichannel Communication 2009 Social Media 58

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Comm100

OCTOBER 17, 2017

Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Social Media 55

Social Media Customer Service Download Customer Care 55

Comm100

FEBRUARY 5, 2018

When pooled together, this information makes up a database of all the transactional, navigational, and support-based contact that a customer has had with a business, effectively summarizing that customer’s relationship with the company. There are omnichannel tools that specialize in marketing to customers across channels.

Social Media 51

Social Media Customer Engagement Engagement Marketing 51