Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

Talkdesk

JULY 14, 2016

Companies that choose to put the customer first may see an impact on their bottom line. On the other hand, businesses that choose to cut costs on customer service often see a reduction in acquisition and retention rates. An excellent customer service strategy, by its nature, must be dynamic.

Customer Service Strategies 40

Customer Service Strategies Customer Service Customer Service Representative Customer Centricity 40

TechSee

MARCH 7, 2022

Customers who choose self-service can be demanding – and expect organizations to value their time. Key Benefits of Self Service as a Customer Service Strategy . These are recognized as important aspects of customer service strategy, customer engagement, and business growth.

2025 109

2025 Customer Service Representative Customer Service Strategies Virtual Agent 109

Playvox

FEBRUARY 13, 2023

It’s a layered approach that gives you deeper insights into customer service to help you tackle immediate issues alongside long-term goals. With a full investment in quality management, your customer support center can keep KPIs, customer retention, and revenue on track and become a mainstay of customer experience.

Contact Center 78

Contact Center Multi-Channel Customer Retention ROI 78

Customer Guru

MARCH 21, 2018

Too many companies haven’t shifted their focus yet toward this effective customer service strategy. They are unfortunately missing a large opportunity to improve by promotion through a solid customer service strategy. Tip #1: Create a Customer Service Strategy and Goals Focused on Driving Customer Promotion.

Customer Service 117

Customer Service Customer Service Strategies Fashion Customers 117

ShepHyken

MAY 18, 2020

These 6 Customer Retention Strategies Actually Work by Hal Koss. Built In) CSMs know that acquiring customers is its own challenge, and that a strong retention rate takes some of that pressure off the business. But how do you build loyalty that leads to customer retention?

Article 94

Article 2020 Customer Service Customer Retention 94

ShepHyken

MAY 17, 2021

If you currently don’t have a customer success program, this article will give some insights to help get you started. 4 Ways for Marketers to Maximize Customer Retention by Jenn Horner. Customer Retention is more important than ever. Before you can have loyal customers, you have repeat customers.

2021 81

2021 Article Customer Service Customer Retention 81

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering.

Omnichannel 84

Omnichannel Social Media Books Communication 84

ShepHyken

JANUARY 3, 2024

The employee experience (EX) drives a better customer experience (CX). Employee retention is just as necessary as customer retention. TAKE ACTION: Just as you focus on ways to get and keep customers, do the same for your employees.

2024 96

2024 Customer Service Workshop Customer Service Training 96

ShepHyken

NOVEMBER 2, 2022

An important goal of a good customer experience is to make the customer feel special. I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues.

Customer Service Training 130

Customer Service Training Customer Retention Customers Sales 130

delighted

JANUARY 20, 2022

When customers see that their favorite celebrity or online influencer endorsed a product, they are much more likely to try it out. They can be used as a customer retention tactic and give your company insight into what areas can be improved. Enhancing customer retention can be even more important than attracting new customers.

Customer Satisfaction 52

Customer Satisfaction Metrics Measurement Net Promoter Score 52

ShepHyken

JANUARY 4, 2023

Smart leaders are now realizing that customer service and a focus on CX pays. If you’ve been following me, you know I’m a fan of referring to customer support as the Revenue Generation Department or the Customer Retention Center. Done right, customer support makes you money. .

2023 137

2023 Customer Service Customer Experience B2C 137

ShepHyken

FEBRUARY 21, 2023

You can’t afford not to deliver a strong customer service experience. Seventy-four percent of customers would switch to a business that provides better customer service. A good customer service experience leads to higher customer retention and customer lifetime value (CLV).

Customer Experience 68

Customer Experience Customer Service Training Reference Loyalty 68

Inbenta

JUNE 30, 2022

Proactive support is an approach that requires helping customers before they need to contact your support team. There isn’t one specific tool or feature that carries out this task; instead, it’s an overall plan incorporated into your customer service strategy and technology. Build customer loyalty.

Net Promoter Score 52

Net Promoter Score Customer Satisfaction NPS Customer Retention 52

Think Customers

JULY 16, 2020

Underscoring both of these trends, Jacobs noted, was a shift in how companies think about customer service strategies and the overall CX. Reimagining the contact center and customer service strategy means reimagining the employee experience. Reimagining the employee experience.

Contact Center 52

Contact Center Customer Service Strategies Employee Experience Webinar 52

ChurnZero

JULY 31, 2020

Truth be told, there’s a direct relationship between customer retention and higher profits. In fact, here’s the evidence that supports this claim: According to research by the Bain & Company, “A 5% increase in customer retention can increase profits by 25% to 95%.” ” – Accenture.

Customer Experience 64

Customer Experience Customer Retention Feedback Customers 64

Ecrion

JULY 22, 2019

In it, we’ll fill you in on some of the best ways to improve your customer service training — and increase revenue, customer retention, brand recognition , and more as a result. Personalized, one-to-one communication with real people is absolutely essential to customer retention and loyalty.

Customer Service Training 78

Customer Service Training Customer Service Poor Customer Service E Commerce 78

Comm100

SEPTEMBER 13, 2021

Whether you’re just beginning your digital transformation journey or well on your way, we hope this series will provide new insights into the ever-changing world of digital customer service strategy. Improved customer experience, leading to increased customer retention. What is Digital Transformation?

Customer Service 89

Customer Service Omnichannel Social Media 2020 89

ShepHyken

AUGUST 13, 2018

There are plenty of resources to keep up-to-date with the latest customer service strategies, technologies and tactics – and my friend Steve DiGioia shares many of these in this article. Keep learning and stay at the top of your customer service game.

2018 72

2018 Article Customer Service Loyalty 72

ShepHyken

JANUARY 23, 2017

Are You Taking Your Customers For Granted? CustomerThink) What does your B2B marketing program have to do with your customer retention strategy? Let’s look at three ways you can use marketing and customer experience to engage your customers. by Mindi Rosser.

2017 59

2017 Article Social Media Customer Service 59

ViiBE Blog

AUGUST 25, 2021

Last but not least, you should ensure that your customers can easily access your customer service team at any time, and that such help is available in various forms, through various platforms. Conclusion.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score 2021 98

Lumoa

JUNE 14, 2023

Everyone from customers to investors and stakeholders will be wary of associating with a company that can’t seem to get its customer experience right. According to Harvard Business Review, acquiring a customer costs anywhere from 5 to 25 times more than retaining an existing one. But the damage doesn’t stop there.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Kustomer

AUGUST 6, 2020

If one negative customer care experience will send customers running, just imagine the disastrous bottom-line impact of repeatedly poor service quality. Building out a solid, data-driven customer service strategy helps to mitigate these types of risks. Ways to Measure Customer Service.

Metrics 102

Metrics Measurement Customer Service Net Promoter Score 102

SurveySparrow

FEBRUARY 5, 2021

To our surprise, over 85% gave “customer retention” as their answer. Yes, they all stated the pandemic disrupted their customer network and retaining them became an enormous problem. And in between all that, businesses started losing customers, that too the loyal ones. Customer Retention Tip: Do Whatever It Takes!

Customer Retention 52

Customer Retention 2021 2020 Social Media 52

ProProfs Chat

APRIL 15, 2019

An old belief that exists among customer support circles is that it’s easier to retain existing customers than to acquire new ones. Creating marketing strategies to reach new customers is important, there is absolutely no doubt about that, but careful thought also needs to be put into customer retention strategies.

Omnichannel 70

Omnichannel Sales Customers Definition 70

CSM Magazine

NOVEMBER 12, 2015

When leadership is truly engaged in the day-to-day operations, both employees and customers are beneficiaries. Do you want customers that are “crazy” about your business? Remember it’s important to maintain a positive reputation in order to increase customer retention. About the Author.

Leadership 49

Leadership Customer Retention Insurance Customers 49

ijgolding

JANUARY 22, 2018

This involvement can create a positive workspace for your employees, where they feel not only that they have enough training to provide excellent customer service, but one in which they feel encouraged to go above and beyond for the customer.

2018 76

2018 Customer Experience Social Media Contact Center 76

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. About Rob Markey.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

SurveySensum

NOVEMBER 8, 2023

When formulating customer service strategies, organizations must learn how to balance automation and human interaction. This allows for measuring customer satisfaction and loyalty as well as addressing concerns quickly.

Customer Experience 52

Customer Experience NPS Customer Satisfaction Social Media 52

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. John Formica Follow @JohnFormica. Kerry Bodine Follow @kerrybodine.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Article 13

Article 2022 Customer Service Rewards Programs 13

Andrew Mcfarland

SEPTEMBER 23, 2022

Understanding your customers. Customer service is a big part of business success, but it doesn’t happen without an understanding of your customers. A great customer service strategy includes knowing your customers, anticipating their needs, and exceeding their expectations.

Customer Satisfaction 48

Customer Satisfaction Document Management B2B 48

Magellan Solutions

SEPTEMBER 27, 2020

Importance of Long-Term Customer Relationship in the Insurance Industry. Although lead generation is an effective method of acquiring more opportunities , studies show that customer retention is five times cheaper than attracting new ones. This is one of the effective customer service strategies for the insurance industry.

Insurance 52

Insurance Customer Service Customers Exceptional Customer Service 52

CSM Magazine

AUGUST 30, 2018

Recognized as “one of seven useful Twitter people for retailers to follow” by Mystery Shopping Experts of the UK, Customer Service Speaker, Author and Consultant Errol Allen utilizes his 25+ years of practical hands on experience to assist organizations in developing customer service strategies for maximum customer retention.

Customer Retention 40

Customer Retention Retail Customer Service Strategies Communication 40

CSM Magazine

JUNE 17, 2019

The customer will start to trust you. Customer Retention is Cheaper Than New Customer Acquisition. Did you know that it costs your business around 25% less to keep a customer than it does to find a new one? New customers require a lot more work and money. What Does “Customer Service” Mean for Your Business.

Customer Service 49

Customer Service Social Media Exceptional Customer Service Customer Retention 49

Talkdesk

AUGUST 8, 2016

It is in the best interest of every company to treat their customers well. After all, it’s the customers who ultimately have power in the relationship. Customer loyalty, customer satisfaction and customer retention are the underpinnings of success. Invest in building a thoughtful customer service strategy.

Poor Customer Service 42

Poor Customer Service Customer Service Social Media Customer Service Representative 42

Kustomer

APRIL 13, 2022

This can complicate the customer support process, but it also has its advantages, allowing you to seek customer feedback. . There are also many valuable tools at your disposal that you can use to build a strong customer service strategy. Take an Omnichannel Support Approach.

Customer Service 94

Customer Service Omnichannel Social Media Document 94