Pointillist

MARCH 20, 2019

By Swati Sahai The importance of calculating your customer experience ROI cannot be overstated—how will you build, measure and regularly optimize your customer experience efforts if you don’t know the return on your CX investments? But the revenue impact of customer satisfaction can and must be measured.

ROI 59

ROI Customer Experience Banking Call Center 59

TechSee

JULY 24, 2018

This approach enables the enterprise to engage him in a personal way, ensuring that his needs are met at every stage of the customer journey. According to the Harvard Business Review , personalization can deliver five to eight times the ROI on marketing spend and can lift sales by 10% or more.

Customer Centricity 104

Customer Centricity Culture Technology 2018 104

CustomerSuccessBox

JANUARY 2, 2022

Customer’s intention behind purchasing the product. What does the customer care about? Some of the business goals that the customer wants to achieve. What is the ROI? Understand your customer’s objectives better than the customer itself. It makes no sense to just go from ROI to product features.

Customer Success 52

Customer Success 2021 Measurement ROI 52

Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. The good news is that this is another area where innovation is taking place.

Insurance 40

Insurance Technology Omnichannel Document 40

Ecrion

JUNE 18, 2018

While lower risk drives down premiums, the business world at large is also increasing the emphasis on customer retention, locking in on their biggest missing puzzle piece – Customer Communications Management. Keeping Your Focus Customer-Centric. The good news is that this is another area where innovation is taking place.

Insurance 40

Insurance Technology Omnichannel Document 40

SmartKarrot

JULY 30, 2021

Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Conduct regular check-ins and QBRs in order to maintain high levels of engagement and customer satisfaction, increasing customer retention.

Customer Success 10

Customer Success Workshop Customer Retention Government 10

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries.

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40