Kayako
MAY 13, 2022
Are you ready to provide fast and responsive customer care? Build a Help Center so easy to use, it becomes your customers’ go-to. Discover Kayako Self Service. What Is Customer Self-Service? Customer self-service is exactly what it sounds like – making it easy for customers to help themselves.
ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. Download now 2. But that is not enough to make them loyal.
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ViiBE Blog
JANUARY 19, 2022
Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. 89% of service leaders forecast 30% to 80% of their workforce will still be working from home two years from now. To avoid this, there should be distinct processes for each type of customer request.
Comm100
AUGUST 24, 2016
The problem might be with the quality of your product/service. But it might be largely due to your customer care practices. Here’s how you can tell if your customer service, for lack of a better word, sucks. You rarely—or never—have repeat customers. Your customer care staff is bitter and unmotivated.
Kustomer
JUNE 7, 2022
Customer Care Delivered in a Remote Environment. Collaboration is key to delivering an exceptional experience, so the modern CRM should provide a platform for customer service representatives to work together, to deliver service and support more efficiently and effectively. Check out more details here.
Beyond Philosophy
MARCH 8, 2017
In Florida, we are having problems with our service, so I called customer care. The Brighthouse/Spectrum customer service representative told me an engineer was scheduled to see me the next day. Why Are Telecoms So Bad at Customer Experience? Telecoms lack follow through.
NICE inContact
OCTOBER 3, 2016
In July of 2016, inContact conducted a survey of more than 500 Customer Service Representatives (CSRs) to gather insights about their workplace environment, motivators and challenges. This deep dive study provides a glimpse into working on the front lines of the customer service industry.
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