Up Where Expectations Soar: Customer Care in the Age of Entitlement
BlueOcean
APRIL 15, 2019
And a customer who feels they are owed the right to “special treatment” can quickly become an unhappy customer. It’s your contact center agents who are left to make things right and, hopefully, earn the customer’s continued loyalty – and they have to be well supported to do it effectively. Read this next!
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