TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Collect data from existing repositories, including FAQs or helpdesk macros.

Virtual Agent 132

Virtual Agent Contact Center Return on Investment Competitive Advantage 132

BlueOcean

OCTOBER 4, 2023

Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. You’ll want to ask about labor markets, hiring timelines, retention stats and more. It’s our thing.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

Playvox

MARCH 19, 2024

Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. Powerful, right?

Contact Center 74

Contact Center Net Promoter Score Average Handle Time Omnichannel 74

CSM Magazine

JUNE 16, 2023

AI-powered customer service: taking interactions to the next level AI and customer service is an exciting topic. This revolutionary technology is changing existing standards in the following ways: Superhuman teams These are taking customer support to new heights.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52

Kustomer

JUNE 27, 2022

Feel free to explore at your own pace, starting with our table of contents: What Are the Benefits of Customer Service Software? Types of Customer Support Software What Are the Key Technology Components of Customer Service? What Are the Benefits of Customer Service Software? Types of Customer Support Software.

2022 98

2022 Customer Service E Commerce E-support 98

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

CSM Magazine

JUNE 11, 2019

Historically, companies have used social media for building brand awareness and marketing. But now, thanks to advancements with customer service platforms, social media is fast becoming every business’s best kept tool for customer support, reputation management, and personalised engagements with customers – on their terms.

Social Media 40

Social Media Virtual Agent 2019 ROI 40