InMoment XI
JUNE 21, 2022
After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. In doing so, the entire culture of the business is focused on the customer.
SurveySensum
FEBRUARY 19, 2024
Make Your Business Customer-Centric Making your business practices focused on customers is one of the significant principles that you should implement. This is because it will boost your business growth and revenues better than other competitive businesses that are not customer-centric.
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ClearAction
JANUARY 6, 2021
13) Stop obsessing about customer journey maps. It’s possible to make grand strides in customer-centric culture-building and in customer experience improvement without having journey maps. Plan up-front for balanced effort to last for the long-haul in making a difference for customers.
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity: Ultimate Guide Lynn Hunsaker Voice of customer maturity is not about scores, real-time feedback, response rates, listening posts, benchmarks, or comparisons of B2B versus B2C trends. Voice of Customer Maturity Today 2. So, what does it mean? Outline: 1.
Strativity
JANUARY 18, 2018
The Cheerleader – Many ex-CX professionals deliver coaching and workshop support services. This type of customer experience consultant is accountable for a workshop or keynote execution. If you are seeking the new shiny tool or a cost reduction CX project, they are your preferred customer experience consultants.
ijgolding
JUNE 9, 2015
You must absolutely believe that enabling an organisation to be more customer centric is the ‘right thing to do’ – right for the customer; right for the employee; and right for the shareholder. Not only that, the Customer Experience is not the responsibility of a CXP – it is the responsibility of the WHOLE ORGANISATION.
Second to None
AUGUST 30, 2018
Schedule regular training sessions and workshops for your employees that cover all different areas or, if you want to put the power in the hands of your staff, give them the chance to choose a couple of training courses to attend each year. How will you nurture employee loyalty this year?
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