CSM Magazine

JULY 13, 2022

There are numerous ways that customers engage with your business. Each one is a chance for you to nurture their interactions towards a sale, referred to as customer touchpoints. Optimizing your customer touchpoints can lead to stronger brand loyalty, more revenue, and improved sales. Customer loyalty programs.

Touchpoint 69

Touchpoint Customer Journey Loyalty Programs Social Media 69

Experience Investigators by 360Connext

JULY 2, 2019

Here are a few ideas to get you thinking of ways to include your customers in ways that will serve both them and your organization. Co-Create Your Customer Journey Map. It’s amazing we have to say this, but customers are often not included in customer journey mapping.

Customer Journey Mapping 110

Customer Journey Mapping Social Media Fashion Workshop 110

Retently

MAY 9, 2024

Personalizing customer interactions, offering exceptional customer support, and proactively addressing concerns are key components that boost customer retention and trust in B2B markets. Why is B2B Customer Retention Important? Make your loyalty programs flexible and responsive to the needs of your customers.

Customer Retention 78

Customer Retention B2B Customers Loyalty Programs 78

Pointillist

MAY 23, 2018

Journey mapping is the most widely practiced form of journey analytics and is a technique that has grown in popularity, not only with customer experience (CX) professionals, but also within marketing, customer service, user experience (UX), product management and IT.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

Totango

AUGUST 11, 2022

Customer engagement : SaaS customer engagement is reflected in the quality, frequency, and duration of client digital interactions with your product. Customer success outcomes : Successful outcomes are defined digitally for SaaS clients. Implement Loyalty and Referral Programs.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 106

Clicktools

JULY 25, 2017

I love the loyalty program. From social media to chat bot records—and from verbatim surveys to old-school focus groups—today’s businesses have an ever-present flow of customer feedback at their fingertips. So why are so many companies falling short when it comes to this bedrock of customer engagement?

Loyalty 53

Loyalty Feedback Loyalty Programs Social Media 53

ReviewTrackers

MAY 8, 2017

Session topics include the state of the Internet of Things, CX ROI, data analytics and personalization, customer and employee adoption, virtual and augmented reality, and customer loyalty programs. You’ll also like: “ 10 Customer Experience Quotes to Inspire Your Entire Organization ”.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

SurveySensum

FEBRUARY 20, 2024

Optimize your Customer Journey The customer journey includes multiple touchpoints and interactions that can be optimized to improve the journey and customer experience. How? – By creating customer personas and customer journey mapping.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

SurveySensum

FEBRUARY 20, 2024

Optimize your Customer Journey The customer journey includes multiple touchpoints and interactions that can be optimized to improve the journey and customer experience. How? – By creating customer personas and customer journey mapping.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Social Media Customer Centricity 52

ClearAction

MAY 28, 2015

Brands will be pushing harder on the customer experience manager to show business results. They’ll try to do this through more surveys, customer journey maps, social media, content marketing, customer engagement events and campaigns, and loyalty programs.

Customer Experience 110

Customer Experience Social Media 2008 Customer Experience Management 110

Think Customers

NOVEMBER 18, 2019

Define the Moments to Measure There are many potential moments that matter across the customer lifecycle, and it is easy to become overwhelmed. For companies with a customer journey map, this is the ideal place to start. Loyalty program data. Purchase history (both online and in-store).

Customer Journey Mapping 40

Customer Journey Mapping Omnichannel Measurement Consumers 40

ClearAction

AUGUST 21, 2016

Brands will be pushing harder on the customer experience manager to show business results. They’ll try to do this through more surveys, customer journey maps, social media, content marketing, customer engagement events and campaigns, and loyalty programs.

Brands 54

Brands Customer Experience Social Media 2008 54