Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Myra Golden

DECEMBER 9, 2019

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Watch this short video to learn more about our customer service eLearning.

Customer Experience 52

Customer Experience Workshop Call Center Customer Service Training 52

Myra Golden

MARCH 27, 2018

If you have a learning management system (LMS), we’ll put the training in an all-in-one SCORM 1.2-compliant How you get the training is up to you! Engaging online training. Our custom courses get your employees to take some action every 4-5 minutes. Fast design process. compliant file.

Contact Center 63

Contact Center Customer Service Training Customers Engagement 63

Beyond Philosophy

MARCH 4, 2019

You can also identify how the customer is feeling during that interaction with the employee and how they felt when they leave. In a digital experience, you can record a customer having the existing experience, like booking an appointment online or buying a product to see how they feel throughout.

2005 102

2005 Measurement Consulting Technology 102

Michelli Experience

JANUARY 4, 2017

Every time I develop a customized customer service training tool for a client of mine, I caution that the tool is a “guidebook” for customer service behavior and that no tool can fit every application. As such, a customer service toolkit is only as good as the judgment and skill of the person using it.

Customer Experience 89

Customer Experience Customer Service Training Customers Customer Service 89

Myra Golden

MARCH 19, 2017

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Watch this short video to learn more about our customer service eLearning.

Workshop 86

Workshop Airlines Customer Service Training Customers 86

Myra Golden

JULY 25, 2017

For more help with how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully customized, engaging, fun customer service training for your team. Watch this short video to learn more about our customer service eLearning.

Workshop 56

Workshop Customer Service Training Communication Customers 56

Myra Golden

AUGUST 30, 2017

I’m here to deliver training on how to handle irate customers. I get to spend 4 hours this morning doing what I love: Teaching, sharing my energy, and engaging a roomful of people who have chosen to serve customers for a living. Some of my best days are when I am training. I’m alive. Her presentation was great.

Hotels 40

Hotels Presentation Travel Webinar 40

Myra Golden

SEPTEMBER 1, 2016

The employee I spoke with made the two biggest mistakes customer service employees can make in the beginning of a call with a patient – or “would-be” patient. You can use this train your staff on speaking in complete sentences. Your videos and training materials have helped me tremendously.

Customer Service Training 45

Customer Service Training Workshop Customer Service Customer Experience 45

Myra Golden

MARCH 17, 2017

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Watch this short video to learn more about our customer service eLearning.

Banking 58

Banking Travel Hotels Workshop 58

Myra Golden

NOVEMBER 14, 2017

Walmart called Myra’s eLearning “ the gold standard ” and John Hancock said , “ The first thing that struck us was how engaging each module was….you you are asked to actively participate in each module, and there are action items you take away.”. This eLearning is super easy!

Airlines 51

Airlines Workshop Customers Customer Service 51

Myra Golden

DECEMBER 17, 2015

You know your customer service is not where it needs to be. You know your agents aren’t delivering the level of service your customers expect and deserve. There are 2 reasons why your agents are failing at the customer experience. They aren’t establishing rapport with customers. And this is a big one.

Call Center 40

Call Center Customer Experience Contact Center Download 40

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link].

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2020 Customer Experience Magazine Consulting 132

Myra Golden

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.

Workshop 58

Workshop Customer Service Training Communication Brands 58