Customer Experience Design Customers Engagement Voice of Customer 
Storyminers
MAY 21, 2020
Too many organisations are “doing” before “designing” when it comes to digital transformation and customer experience. That’s the view of managing principal of Storyminers and experience design expert, Mike Wittenstein. The bottom line is they’re doing before design.”. Change by design.
CSM Magazine
AUGUST 22, 2019
The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. The board includes: EVP, Global Customer Care, Mastercard.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Storyminers
JULY 29, 2018
Too many organisations are “doing” before “designing” when it comes to digital and customer transformation, and not going deep enough into insights analysis and cultural change. Wittenstein agreed that with the arrival of more technology at the front end of engagement, marketing and customer experience are aggressively coming together.
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.
Strativity
APRIL 19, 2016
Customer experience design and management consulting firm, Strativity Group, Inc. This is the beginning of a much stronger bridge of support to our European customers.”. Touchpoint Dashboard’s journey management platform gives you the flexibility to design engaging customer experiences.
ERDM
JANUARY 22, 2019
By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. To achieve such engagement excellence, marketers must fundamentally change their thinking.
ERDM
JANUARY 22, 2019
By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. To achieve such engagement excellence, marketers must fundamentally change their thinking.
Expert insights. Personalized for you.
59 
Let's personalize your content