ReviewTrackers

MAY 8, 2017

Organized by the Customer Experience Professionals Association (CXPA), the 2017 Insight Exchange gathers over 300 CX professionals for world-class customer experience learning and networking. Customer Experience World. CXPA Insight Exchange. When: May 16 to 17, 2017. Where: Phoenix, AZ.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Confirmit

OCTOBER 2, 2017

There’s an incredible wealth of tips, tricks, best practices and innovations within the winning submissions and one of the best things about the awards is being able to share them. Happy CX Day to all Customer Experience professionals – you rock! Voice of the Customer Company.

2005 40

2005 2017 Insurance Books 40

Confirmit

OCTOBER 2, 2017

There’s an incredible wealth of tips, tricks, best practices and innovations within the winning submissions and one of the best things about the awards is being able to share them. Happy CX Day to all Customer Experience professionals – you rock! Voice of the Customer Best Practices.

2005 40

2005 2017 Insurance Books 40

Kustomer

SEPTEMBER 6, 2018

He’s also the President of the Northeast Contact Center Forum , which puts on quarterly events for contact center and customer experience professionals. Your associates typically have mortgages, rents, insurance, bills, children, and a whole host of other responsibilities, they can handle more than you think.

E-support 61

E-support Contact Center Books Leadership 61

Strativity

JULY 16, 2014

The program is designed to provide a multifaceted, interactive and overall empowering experience that will ensure participants are equipped with the tools they need to make Customer Centricity an organizational success. Mapping and prioritizing the customer journey. Quantifying the economic value of increasing customer loyalty.

2014 40

2014 Customer Experience Management CEM Customer Experience 40

ClearAction

FEBRUARY 14, 2015

If every company has no intention of loving their suppliers, then what's the point of B2B companies trying to be loved their customers? You might think that a supplier in a certain line of work has similar types of information required of them by all their customers in order to become a supplier of record, but that's not the case.

Customer Experience 88

Customer Experience Customer Centricity Financial Customer Experience Management 88

CX Journey

DECEMBER 13, 2018

Although customer experience has been around for a long time, hiring for CX has become a greater priority for executives and funding committees only in the last five years. With that shift comes the rise of the CX Team in the organizational structures of banks, insurance companies, consumer brands, and B-to-B entities.

Insights 33

Insights Customer Insights Leadership Insurance 33

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Identify and prioritize opportunities to improve the customer experience. By Steve Offsey.

Customer Journey 90

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 90

SmartKarrot

FEBRUARY 15, 2022

Owing to his years of experience in the field, Traynor shares valuable insights and tips to improve sales & marketing, and products. Evan Shumeyko is the director of Client Experience Strategy, BNY Mellon. He is a growth strategist working for the financial, healthcare, and insurance industries. Evan Shumeyko. Jeanne Bliss.

2022 10

2022 Customer Service Social Media Customer Centricity 10

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

2016 111

2016 2017 Customer Experience Social Media 111