Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker.

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Customer Service Training Workshop Magazine Social Media 40

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Give the service agent the floor.

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Customer Service Training Customer Service Contact Center Customers 62

Myra Golden

MARCH 18, 2020

LinkedIn Learning Customer Service Classes. Seven of my customer service classes are available on LinkedIn Learning. These classes include engaging video teaching, quizzes, and closed captioning. Full Library of Online Customer Service Training on Our Website.

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Customer Service Customer Service Training Customers Interaction 59

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!

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2020 Customer Experience Magazine Consulting 132

Myra Golden

DECEMBER 17, 2015

There are 2 reasons why your agents are failing at the customer experience. They aren’t establishing rapport with customers. And, they aren’t in harmony with what your customers need and expect. Let’s take a look at the reasons agents fail at the customer experience, and explore what you can do about it. .

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Call Center Customer Experience Contact Center Download 40

Myra Golden

MARCH 27, 2018

If you have a learning management system (LMS), we’ll put the training in an all-in-one SCORM 1.2-compliant How you get the training is up to you! Engaging online training. Our custom courses get your employees to take some action every 4-5 minutes. Fast design process. compliant file.

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Contact Center Customer Service Training Customers Engagement 63

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Customer Service Contact Center Customers 40

Myra Golden

MARCH 19, 2017

Every interaction your employees have with customers is an opportunity to make the customer experience easy, helpful and friendly. The wrong words can cause dis-ease in customers, or leave customers thinking you don’t care. On one call a customer said, “Hi Paul! The lady at American used the right words.

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Workshop Airlines Customer Service Training Customers 86

Myra Golden

SEPTEMBER 1, 2016

You can use this train your staff on speaking in complete sentences. In my customer service training workshops, when we focus on telephone soft skills, I tell my clients to always use a lead-in. Here’s a short training on how to use a “Lead-in” to make your calls friendlier.

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Customer Service Training Workshop Customer Service Customer Experience 45

Myra Golden

JULY 25, 2017

For more help with how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully customized, engaging, fun customer service training for your team. Watch this short video to learn more about our customer service eLearning.

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Workshop Customer Service Training Communication Customers 56

Myra Golden

AUGUST 30, 2017

I’m here to deliver training on how to handle irate customers. I get to spend 4 hours this morning doing what I love: Teaching, sharing my energy, and engaging a roomful of people who have chosen to serve customers for a living. Some of my best days are when I am training. I’m alive. Her presentation was great.

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Hotels Presentation Travel Webinar 40

Myra Golden

MARCH 17, 2017

For more help in how to talk to customers, check out: Customer Service Onsite Training Workshops – Fully Customized, Engaging, Fun Customer Service Training for your team. Watch this short video to learn more about our customer service eLearning.

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Banking Travel Hotels Workshop 58

Myra Golden

NOVEMBER 14, 2017

Telephone Skills eLearning to Help Your Employees Speak with Friendliness and Empathy, and to Handle Difficult Customers with More Ease – with Progress Reports, Quizzes and SCORM option. . Walmart called Myra’s eLearning “ the gold standard ” and John Hancock said , “ The first thing that struck us was how engaging each module was….you

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Airlines Workshop Customers Customer Service 51

Myra Golden

NOVEMBER 15, 2018

One of the goals for my customer service training in Cerritos, California yesterday was to help employees follow-up with colleagues, to close the loop so that everybody was up to date on what’s being done to fix issues for customers. I designed a short lecture and a small group discussion to address this.

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Workshop Customer Service Training Communication Brands 58