Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

CSM Magazine

MAY 12, 2022

Since living accommodations take a large portion of a travel budget, consumers try to find ways to save so they have more money to spend on activities, food, and other sources of entertainment. Its condition should be up to code, and any maintenance and repair issues should be resolved before you start hosting guests.

Customer Experience 52

Customer Experience Travel Entertainment Guest Experience 52

Avaya

FEBRUARY 7, 2017

Here are five ways hospitality leaders and/or IT decision makers can begin building a successful digital strategy: Extend customer communications beyond the call center: Customer relationships are shaped across every business unit at every touch point, so why quarantine communications within the call center?

Hotels 55

Hotels Guest Experience Hospitality Travel 55

ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. He shares the four reasons why businesses should not shy away from customer complaints.

Guest Experience 79

Guest Experience Document Entertainment Hospitality 79

Magellan Solutions

JUNE 10, 2021

We work with you to create the ultimate guest experiences. We want to ensure an exceptional customer experience. Entertainment. The entertainment industry does not follow 9-5 business hours. But when there are more complex protocols assigned, Magellan Solutions suggests you get an account manager.

Hotels 52

Hotels Entertainment Hospitality Call Center 52

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Why do customers come to your store? Make it magical.

Retail 154

Retail E Commerce E-support Entertainment 154

ShepHyken

OCTOBER 31, 2017

If you have customers (and I know you do), this this is a powerful must-listen-to episode of Amazing Business Radio! Top Takeaways: In addition to amazing information about mystery shopping and managing customer complaints, Josh Liebman shares his LTAST formula for managing service failure: L – Listen: Understand and process the complaint.

Tourism 105

Tourism Entertainment Guest Experience Hospitality 105