Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

Avaya

FEBRUARY 7, 2017

By extending communications organization-wide, customers can be immediately put in touch with the best resources—billing representative, property manager, housekeeping supervisor, event planner—to meet their exact needs. Invest in a media-agnostic solution: This kind of solution should support multiple customer devices (i.e.,

Hotels 55

Hotels Guest Experience Hospitality Travel 55

ShepHyken

JANUARY 7, 2022

Josh Liebman is the Guest Experience Evangelist for ROLLER Software , a company that works with leisure and entertainment businesses to help them deliver better guest experiences. Complaint resolution and service recovery must be a critical aspect of your customer experience strategy.

Guest Experience 80

Guest Experience Document Entertainment Hospitality 80

Magellan Solutions

JUNE 10, 2021

We work with you to create the ultimate guest experiences. We want to ensure an exceptional customer experience. Entertainment. The entertainment industry does not follow 9-5 business hours. This is for those looking to pack the house for entertainers and event planners that want to take advantage of opportunities.

Hotels 52

Hotels Entertainment Hospitality Call Center 52

CSM Magazine

MAY 12, 2022

Since living accommodations take a large portion of a travel budget, consumers try to find ways to save so they have more money to spend on activities, food, and other sources of entertainment. Its condition should be up to code, and any maintenance and repair issues should be resolved before you start hosting guests.

Customer Experience 52

Customer Experience Travel Entertainment Guest Experience 52

ShepHyken

OCTOBER 31, 2017

Top Takeaways: In addition to amazing information about mystery shopping and managing customer complaints, Josh Liebman shares his LTAST formula for managing service failure: L – Listen: Understand and process the complaint. How can I manage complaining and angry customers? How can I resolve a complaint?

Tourism 106

Tourism Entertainment Guest Experience Hospitality 106

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Make it magical.

Retail 154

Retail E Commerce E-support Entertainment 154