Forrester's Customer Insights
JUNE 14, 2023
Our data at Forrester backs this up: Industry solutions grow at a compounded annual growth rate of 13.9%, a rate faster than horizontal customer experience tech. At Forrester, we see financial services firms […]
Comm100
MAY 4, 2023
However, there is one factor that can be lost within digital banking which many customers still long for. Live chat allows banks and other financial institutions to bring the personal touch back into virtual interactions. Learn more about how you can introduce Comm100 Live Chat into your financial organization.
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CloudCherry
JANUARY 21, 2020
VoC requires fundamental shifts in how organizations relate with customers and can touch many corners of the business–from marketing to product development. To embark on a VoC initiative, CX professionals need executives to sponsor and champion VoC initiatives, and also need to secure resources and financial support.
West Monroe
DECEMBER 11, 2022
In the financial services industry, our own data reveals that digitally focused banks have an 8% better efficiency ratio, lower costs, and are better positioned to retain their current customers and experience growth. Customer Experience. Customer relationship manager and client communication functions.
Bold360
APRIL 20, 2021
Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. What did Bold360 customers learn? Miri Duenias, Customer Relationship Manager at Bold360, offers insights from the frontlines. Miri Duenias, Customer Relationship Manager at Bold360.
West Monroe
JUNE 26, 2018
These benefits will be realized if and only if customers and utility employees are both adept at analyzing and consuming data. A unified customer experience strategy requires more than employee engagement. Customer relationship management (CRM) tools and new digital technologies will change the way utilities interact with customers.
BirdEye
MARCH 24, 2023
Building an audience on the platform will lead to more customer insight. The more potential customers know about your brand, the more comfortable they will interact and allow you to learn about their needs. Use short-form videos of 60 seconds or less to suit consumers’ preferences.
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