Your Guide to Managing and Measuring Customer Experience KPIs and Metrics
InMoment XI
DECEMBER 7, 2023
Measuring CX requires a layered approach that can include in-depth user interviews and gathering data at key points of contact, as well as tracking customer experience metrics like NPS, CSAT, and CES, among others. A related survey metric is the PSAT or Product Satisfaction Score. This is scored on a numeric scale.
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