Tricia Morris

DECEMBER 4, 2015

Lessons from the holiday classic can be applied to almost any topic, in this case, customer service: 1. Your Customer Service Past Cannot Be Changed. A brand or organization’s customer service past cannot be changed, no matter how some wish it could. There is No Time Like the Customer Service Present. . “He

Presentation 63

Presentation Customer Service Airlines 2010 63

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. So it makes sense to leverage on a support desk software to grow your customer experience. After all, you cannot afford bad customer service. Capture customer data. Key Takeaways.

Customer Success 70

Customer Success Social Media Net Promoter Score Omnichannel 70

CSM Magazine

MARCH 27, 2020

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. Onboarding new customers.

Social Media 52

Social Media E-support Customers Call Center 52

SurveySparrow

FEBRUARY 27, 2021

It’s not enough to simply satisfy your customers; you should wow them with your product. . Poor Customer Service. Many consider Customer Service as an additional expense, one that can be done away with. Not just any Customer Service would do. Why are your customers leaving?

Poor Customer Service 52

Poor Customer Service Net Promoter Score E Commerce Customers 52

Talkdesk

APRIL 8, 2016

Earlier this week, Talkdesk had the pleasure of hosting a live webinar with SpotHero’s resident data expert, Nate Peace. Over the course of the webinar, Nate shared some of the wisdom he has learned as SpotHero’s Support Operations Lead and offered valuable advice to listeners during a lively Q&A session.

Call Center 42

Call Center Metrics Insights Average Handle Time 42

Kustomer

JULY 23, 2019

There are numerous reasons consumers lose trust in brands they once knew, loved, and purchased from frequently, but 71% of consumers say poor customer service contributes to that trust erosion. And 95% of consumers say customer service is important in their choice of brand loyalty.

Connections 45

Connections Customer Experience Touchpoint Social Media 45

Help Scout

DECEMBER 5, 2018

Even missing just one email, just once, can cause a customer to stop doing business with you. When asked why they’ve quit doing business with a company , 86% of customers identified poor customer service as their reason. For 51% of customers, it only takes one poor experience for them to consider leaving a company.

ROI 40

ROI Return on Investment Customers Fashion 40

C3Centricity

DECEMBER 3, 2018

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers.

2016 59

2016 Poor Customer Service Social Media 2020 59