Gainsight

MAY 14, 2019

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81

Roadmap Presentation Sales Return on Investment 81

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.

Customer Success 40

Customer Success Return on Investment Customers Workshop 40

Centercode

APRIL 16, 2019

With his years of experience in Customer Validation , Alex had enough understanding of beta program metrics to get started. That’s why he reached out to Centercode’s Customer Success team. I always recommend making a program metric roadmap. Measures the satisfaction of products being tested by customers.

Metrics 65

Metrics Net Promoter Score ROI Leadership 65

SmartKarrot

FEBRUARY 23, 2023

Role: Senior Customer Success Executive Location: Seattle, WA, United States (On-site) Organization: Siteimprove As a Senior Customer Success Executive you’ll achieve and surpass the overall customer retention targets with the targeted clients. Evaluate data to spot trends and take decisive action.

Customer Success 19

Customer Success Multi-Channel Return on Investment Customer Retention 19

ChurnZero

JANUARY 11, 2019

It’s no secret that Customer Success and Product teams have a bit of a love-hate relationship, and when it comes to communicating and working together things don’t always go smoothly. 1 – Product Doesn’t Care About Our Customers. That roadmap they’ve created is a living document, always ready to be altered and updated.

Customer Success 45

Customer Success Roadmap 2019 Return on Investment 45

ChurnZero

FEBRUARY 25, 2020

A good customer onboarding process should…. Provide a clear roadmap – From the onset of your customer relationship you should share a strategic plan that outlines where you are going, and the steps needed to get there. Customer Success is about helping your customers realize value with your product.

Webinar 59

Webinar Customer Retention Return on Investment Roadmap 59

Pointillist

AUGUST 14, 2018

By implementing customer journey analytics at a smaller scale first, it provides a large enterprise with an opportunity to identify any implementation or organizational challenges early, before moving on to enterprise-wide adoption. telecom provider made a major investment in customer outreach, the likes of which they had not done before.

Customer Journey 41

Customer Journey Metrics Measurement Touchpoint 41