Help Scout

SEPTEMBER 29, 2023

Learn how FlexJobs was able to double traffic and contacts during the pandemic as a result of their Beacon and Message setups in Help Scout. Read the full article

Engagement 104

Engagement Article Customers 104

Playvox

OCTOBER 6, 2021

Just as we tailor our approach to meet the needs of our customers, each generation has different expectations for workplace interactions. Everyone, including your customers, benefits from diversity. You’ll learn how to leverage the strengths of each generation to elevate the overall performance of your customer service team.

Contact Center 75

Contact Center 2025 Management 2021 75

Talkdesk

APRIL 3, 2020

The sudden shift to remote work has created complex challenges for customer experience leaders, especially those who still rely on on-premises contact center technology. A FlexJobs’ survey further supports these findings by adding that 65% of workers are more productive in their home office than at a traditional workplace.

Chief Customer Officer 58

Chief Customer Officer Travel B2C Hospitality 58

ProProfs Chat

NOVEMBER 20, 2020

Organizations that understand the importance of customer experience give high priority to employee engagement surveys. When employees are fully immersed in their work, they give it their best effort to service customers. Going ahead, happy customers turn into the brand ambassadors of your company.

Engagement 105

Engagement Leadership Culture Measurement 105

CSM Magazine

JULY 10, 2020

Most noticeably, the breakout forced millions of people across the globe to work from home; according to an analysis by Global Workplace Analytics and Flexjobs, about 4.7 For example: Automated Attendants– Instead of speaking to a receptionist that may be busy, customers can connect to a virtual receptionist.

2020 52

2020 Connections Technology Communication 52

SurveySparrow

JULY 17, 2020

You can purchase a customized desk, writing desk, or a return desk, make sure they are large enough to do all the work comfortably. Reduce Stress: According to a Flexjobs Survey study, 78% of the respondents agreed that a job that has work and time flexibility would be healthier. Invest in a Good Desk. Jokes apart!

Books 52

Books Wireless Document Culture 52

SurveySparrow

DECEMBER 19, 2020

A survey conducted by Flexjobs stated that before the crisis, 5% of employed and 7% of unemployed workers said they have poor mental health. Educate them to maintain at least six feet of distance from customers and their colleagues. As the world is slowly getting back to normal, employees are returning to their organizations.

Financial 52

Financial Hotels Communication Magazine 52