Insights Utilization Rate Drives Growth Through Customer-Centric Organizations
ClearAction
JANUARY 8, 2024
Insights Utilization Rate is a new phrase I’ve coined to represent how well your enterprise is absorbing, adopting, and acting on insights about customers (CX), partners (PX), and employees (EX). 24 Ways to Boost 2024 CX ROI. How can CX teams help these organizations absorb, adopt, and act on CX insights for the purposes listed above?
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