Kustomer
MAY 12, 2022
In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Senior Director of Travel Partners Group at Expedia Group Shannon Martin to learn about building a 90-day roadmap to successful customer service. Martin reveals the secrets to structuring a successful CX team with a 90-day roadmap. Slow Down for Success.
Kustomer
AUGUST 12, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. You definitely cannot do that.
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Kustomer
FEBRUARY 4, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Shannon Martin to learn about building a 90 day roadmap to successful customer service. The next step of the 90 day roadmap is to test and learn based on the data gathered. You definitely cannot do that.
Comm100
SEPTEMBER 22, 2016
For big support teams with busy professionals, however, finding the extra time to read is already a challenge. But we still want you to be able to take advantage of the books that can transform your current customer support operations. For Support Team Leaders. Mindset: The New Psychology of Success by Carol Dweck.
SurveyGizmo
JULY 13, 2018
Just as important, they know when and how to collaborate with your organization’s other data hubs (various analytics functions may include customer analytics, data analytics’, e-commerce data, etc.). Translating market research to the language of value propositions.
Retently
MARCH 10, 2022
If you set the right pace, opt for straightforward communication and are proactive in your attempts to convert simple features into business benefits, it will definitely add up to your long-term customer base. . Integrate support and marketing tools for a complete overview of the customer experience. Offer omnichannel support.
Waypoint Group
AUGUST 1, 2018
If you’re relying on this explicit definition to drive retention and expansion then you’re missing a better opportunity. 1:Many improvements: Product, Service, and Support teams drive the optimal set of product and service improvements (not just what they think could be most effective). Leverage the H-E-A-R framework.
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