Magellan Solutions
MARCH 29, 2020
The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become the top call center country in the world for voice-enabled services. . The most outsourced services to Philippine call centers include answering services, order taking , technical support, and customer service.
Kate Nasser
MARCH 29, 2020
In emergencies, how good are you at showing crises empathy to those you serve? Tips and insights fr Kate Nasser The People Skills Coach™ | Customer Service, Leadership, Teamwork. The post Easy to Use Crises Empathy | #PeopleSkills #cctr #custserv appeared first on KateNasser.com.
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Magellan Solutions
MARCH 29, 2020
The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become the top call center country in the world for voice-enabled services. . The most outsourced services to Philippine call centers include answering services, order taking , technical support, and customer service.
Bold360
MARCH 29, 2020
It’s a well-known phrase: What you measure is what you improve. But key performance indicators are something that can cause a headache for leaders in any organization. How do you choose what to measure? How many measurements should you be taking? After all, if you have 500 KPIs, well, they aren’t really all that “key” are they? One thing we can all agree on is that we should be measuring the things most important to improving our business.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
SurveySparrow
MARCH 29, 2020
If there’s any loyalty metric that has become insanely popular over the years, then it is definitely the Net promoter Score. Companies are increasingly adopting the metric to dodge the cut-throat competition and stay ahead of the curve. Well, I assume you are no exception. You are probably conducting NPS surveys religiously to know if your customers would indeed recommend you to their family and friends.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Kerry Bodine
MARCH 29, 2020
Note #1 — I’m posting this now because: It’s timely to the launch of Amazon’s new show Making the Cut , which premiered on March 27, 2020. It will be, I hope, a helpful reference for people designing integrated TV + shopping experiences in the future. It gave my brain something to focus on other than the coronavirus — and maybe you’re looking for such a distraction, too.
Thematic
MARCH 29, 2020
How insights and analytics professionals can turn overwhelming volumes of customer feedback into a continuous product feedback loop. In this guide Part 1: Different type of product feedback and how you can benefit from them Part 2: How to improve your product feedback strategy Part 3: Analyzing product feedback Part 4: How to share product feedback with others Conclusion.
Magellan Solutions
MARCH 29, 2020
The world had witnessed several devastating recessions that crippled local and international economies. Yet, time and again, businesses recovered and went back on track. However, facing another recession is too much to bear, especially for small businesses with limited cash reserves. Even huge companies are not exempted. Due to the continuous spread of the coronavirus disease (COVID-19), another recession is likely to happen.
MyCustomer
MARCH 29, 2020
Voice of the Customer Research shows CX leaders must be given more time.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Optimove
MARCH 29, 2020
For the past couple of weeks, I wake up every morning, brush my teeth, meditate for 10 minutes, and change clothes. Routine. Then, instead of taking a seat on the bus, I’m grabbing a chair in my kitchen. Like so many of you, the escalation of COVID-19 changed both my personal and professional life. And so, I traded my commute for extra reading and concentrated efforts on how to adjust to this new professional and lifestyle reality.
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