ShepHyken
NOVEMBER 25, 2022
This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service. Effective customer service should contribute to a positive relationship between the organization and the customer.
Zonka Feedback
NOVEMBER 25, 2022
Customer retention and encouraging brand advocacy are both critical to any SaaS company's growth. Why? Because most SaaS companies rely on recurring subscriptions and referrals to get more clients. However, the two cannot be achieved without exemplary customer experience.
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SurveySensum
NOVEMBER 25, 2022
How would you feel if the customer support agent picked up your call and helped you instantly to resolve your issue? . You’ll be glad, right? Every customer wants their issues to get resolved quickly. That’s where CES comes into the picture. CES (customer effort score) is a customer experience metric that gauges the effort put in by the customer to get an issue resolved or perform a task.
SAP Customer Experience
NOVEMBER 25, 2022
Two weeks ago, hundreds of SAP Signavio process experts and enthusiasts met onsite in Berlin at our yearly flagship event, the SAP Signavio Business Transformation Forum, where we unveiled our vision around process observability. One of the critical elements to achieve process observability is journey to process analytics, which provides.
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CSM Magazine
NOVEMBER 25, 2022
Stephen Holliday, CEO and Founder of Level , looks at the problem of ‘quiet quitting’ and what organizations can do to address it. The world of work is currently going through a really volatile period. With the skills gap and the Great Resignation combined, employers are finding it really difficult. Now, a new phenomenon has emerged, that only adds to the problem: quiet quitting.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Circular Edge
NOVEMBER 25, 2022
Single Sign On with MFA for JDE using Natively Available JWT Authentication. Information Security Departments the world over are requiring that business applications capable of authenticating using the enterprise Identity Providers (IDPs) do so, in addition to using MFA (Multi-Factor Authentication). Did you know that JD Edwards systems on tools 9.2.5.4 and above have the ability to integrate with IDPs like Azure AD, OKTA, and many more?
SurveySparrow
NOVEMBER 25, 2022
Your customer service plays a massive role in your customer’s satisfaction. That’s a no-brainer. Even when the offerings are excellent, it won’t be enough if the service isn’t exemplary. Ensuring quality customer service, however, is no easy feat, especially when there’s an endless pile of customer requests! Your team hasn’t cleared one request properly, and another 5 pop up, making focusing on one nearly impossible.
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