Beyond Philosophy

SEPTEMBER 6, 2016

Professor Payne cites five reasons: 1. Many companies devote considerably more energy and resources to capturing customers than they do to keeping them. But, all customers are not created equal; some have more potential value than others. Why does this overemphasis and preoccupation happen?

White Paper 74

White Paper Multi-Channel Consulting Customers 74

SuiteCX

FEBRUARY 15, 2016

Temkin Group Research Report How can an organization reach the desired level of maturity that results in enhanced revenue and happy employees? We can point to three key ways journey mapping can achieve this goal. Click here to view SlideShare. suitecx ©2015, suitecx Inc. days to 22.9 days to 22.9

Engagement 40

Engagement Customer Journey Mapping 2015 Leadership 40

CSM Magazine

MARCH 18, 2016

In this case study we look at how the combination of technology and a great customer/supplier relationship can bring success to a business in a competitive environment. The last ten years have seen phenomenal changes across all aspects of our lives, not least of all in how we buy and listen to music.

Technology 40

Technology Innovation Customers Management 40

LiveChat

SEPTEMBER 27, 2016

I guess they didn’t read our article about how we can be better gift givers. According to Roy Erez, CEO of Loop Commerce, an e–gifting service: Loop research and data from its network of retailers found that one in four gift shoppers cited worrying about the hassle of returns as the most common reasons they hesitate to buy gifts online.

Social Media 73

Social Media Retail Sales Presentation 73

LiveChat

OCTOBER 20, 2016

As much as 96% of visitors on your site are not there to buy. So to convert even a fraction of this number is an important task that can be achieved by awesome content on the site. So to convert even a fraction of this number is an important task that can be achieved by awesome content on the site.

Social Media 59

Social Media Consulting Information Brands 59

Customer Bliss

AUGUST 31, 2016

So how can organizations in the B2B industry improve and widen their customer engagement through omnichannel tactics to meet these evolving expectations? Spending thousands on a mobile site tomorrow might not be realistic for many B2B companies, but at a minimum creating a clear link to your customer hub on your homepage is a good first step.

Omnichannel 268

Omnichannel B2B Customer Engagement Engagement 268

Avaya

OCTOBER 5, 2016

In fact, “ budget and resource constraints ” was listed as one of eight top challenges cited by IT professionals in a global survey last year. So much so that half of CEOs believe their industry is going to become “ substantially or unrecognizably transformed by digital.”.

Wireless 83

Wireless 2014 2015 Webinar 83