The Complete Guide to Mastering Contact Center Analytics
InMoment XI
OCTOBER 24, 2023
This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment. By zeroing in on pivotal metrics like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES), businesses can tap into the pulse of their customers.
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