inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. Here are a few strategies to get you started: Improving Experiences Today.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience 2021 Hotels Hospitality 49

Alida

OCTOBER 27, 2017

Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. In-store inventory innovation secures customer loyalty. Make it magical.

Retail 154

Retail E Commerce E-support Entertainment 154

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. They need the right combination of skill, strategy and technology. The statistics make it clear: consumers’ expectations for services are climbing year over year.

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

NetBase

MARCH 2, 2020

He explained that Social Media Intelligence is the result of applying the right mix of technology, expertise, methodology and process to derive focused, and business relevant insight from digital and social media data. Everything is bigger in Dallas and our guest speaker was no exception. Nick Love is happy to tell you.

Social Media 60

Social Media Seminar Multi-Channel Leadership 60

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Habit #2: Employee satisfaction and loyalty leads to customer satisfaction and loyalty.

Customer Focused 96

Customer Focused Airlines Culture E-support 96