InMoment XI

OCTOBER 24, 2023

These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Imagine a world where every piece of customer data, every interaction, and every feedback converges, creating a tapestry of insights. Why Are Contact Center Analytics Essential?

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. You’re looking for the best employee experience tools to gather this priceless feedback.

2024 52

2024 Feedback Culture Demo 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. This all owed customers to passively give direct feedback and Untappd to collect the needed information for customer segmentation. The second was an internal forum to share positive customer feedback. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

Gainsight

MARCH 21, 2019

Number One: No return on investment—no return at renewal. On the other hand, how well do you know your product roadmap? Are you communicating it to your customers through regular webinars and demos? Warning signs: You get negative feedback in a survey, meeting, or call—or online in a public review.

ROI 78

ROI Webinar Return on Investment Customers 78

SmartKarrot

JUNE 30, 2021

Customer feedback , responses, and engagement is critical to understand customers better. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. How to know where to improve? Well, that’s simple. Just ask your customers. Communicate in a relevant manner.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Alida

NOVEMBER 8, 2017

In your experience, does customer feedback inform initiatives to improve the customer experience? What’s on your roadmap for customer initiatives at Vision Critical? Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Absolutely. I’m a bit of a Jack Welch fangirl!

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Grade.us

JUNE 2, 2020

We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). GatherUp has the standard ORM and CX features — request and respond to reviews, monitor listings, send and receive surveys, manage customer feedback and support, etc. Auto-tagging.

2020 47

2020 Management Net Promoter Score Multi-Channel 47