Call it what you will: Multi-channel, Omnichannel—It isn’t about the Contact Center!
Avaya
MARCH 24, 2017
Looking back five years ago, 92% of organizations were already working to integrate multiple interaction channels —call it multi-channel, omnichannel, digital transformation—to deliver more consistent, contextualized experiences. The needle is moving in the right direction. sales, HR, billing, marketing)?
Let's personalize your content