Uniphore

NOVEMBER 11, 2021

Capturing and Fulfilling Promises Made During the Conversation Poor promise management directly impacts your call handling times, wait times, customer satisfaction and loyalty as measured by your Net Promoter Score (NPS). After the call, the system sends the customer a summary of the promises made to align expectations.

Banking 52

Banking Net Promoter Score Contact Center NPS 52

Up Your Service

APRIL 3, 2016

In this post, we add insights for service leaders and practitioners who would like to know more. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). Key Message: Traditional approaches to service improvement often don’t work.

White Paper 65

White Paper Customer Service Culture NPS 65

Amity

OCTOBER 5, 2015

Risk Assessment : other intel affecting health, NPS scores. Net Promoter Score (NPS) is not at an acceptable level. If you determine that customers who download your white papers are more likely to renew, or paying their bills on time points to good health, those activities can be added to the mix.

Customer Success 61

Customer Success White Paper Net Promoter Score Management 61

Up Your Service

APRIL 3, 2016

In this post, we add insights for service leaders and practitioners who would like to know more. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). Key Message: Traditional approaches to service improvement often don’t work.

White Paper 40

White Paper Customer Service Culture NPS 40

delighted

AUGUST 23, 2019

You don’t have to talk with everyone, just whoever can give you insight on how customers experience your company. Take note of the steps customers go through, any tools used to interact with customers at those steps, and any insight they can share on how those interactions could be improved. Is this about a white paper that they read?

Customer Experience 41

Customer Experience Customer Journey Mapping White Paper Net Promoter Score 41

Kitewheel

SEPTEMBER 16, 2019

CX leaders have NPS score data, Marketers have campaign attributions and interactions, Sales has to consider if their emails are being opened, and technology teams are being asked to link it all together. Some journey steps are made up of simple interactions, like downloading a white paper, or completing a form submission.

Measurement 40

Measurement White Paper Customer Journey ROI 40

CX Workout - Ideas Blog

AUGUST 25, 2020

NPS: A Ton Of Simplicity And An Ounce Of Usability. Instead of relying on a rough score like NPS or frequency of comments, you can have the most powerful data insights based on the unfiltered voice of the customer and backed by quantitative analysis. August 25, 2020. Download Now. Love 0 Share Tweet Share Pin.

NPS 52

NPS Download 2020 Insights 52

CX Journey

APRIL 7, 2016

In this post, we summarize this article and add insights for service leaders and practitioners who would like to know more. Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). Traditional Approaches to Often Don’t Work!

Culture 56

Culture White Paper Net Promoter Score Airlines 56

Beyond Philosophy

AUGUST 30, 2016

The satisfaction (and delight, NPS, and CES) metric does not take consumer brand favorability and volume/type of positive and negative online/offline word-of-mouth into consideration. And, as many consulting organizations have determined, today these factors are critical for both understanding leveraging downstream customer behavior.

Customer Satisfaction 60

Customer Satisfaction Measurement White Paper B2C 60

InMoment XI

NOVEMBER 2, 2021

Sure, it’s great to see a boost in CX metrics like NPS , CSAT , and CES , but what really drives impact? By combining this insight with customer lifetime value, the company was able to identify $23 million in recoverable revenue—directly resulting from customer retention! .

ROI 260

ROI White Paper Customer Retention Feedback 260

SurveySparrow

MARCH 26, 2021

The ones in ToFu should be attracted with the help of informational content like blog posts, white papers, etc. With attractive options like sending anonymous surveys to leveraging a rich dashboard that sends attractive insights, SurveySparrow is the kind of tool that will make your product launch a whirlwind success. .

Marketing 52

Marketing White Paper Advertising Airlines 52

CustomerSuccessBox

JUNE 27, 2022

Without CS enablement, a CSM would have to go to the marketing division to locate someone to write a white paper or a graphic and then follow up to make sure it happened. Nearly every firm should be tracking metrics like customer satisfaction score (CSAT) and Net Promoter Score (NPS) when it comes to customer success.

Customer Success 52

Customer Success Customer Experience White Paper Net Promoter Score 52

CSM Magazine

FEBRUARY 14, 2017

As the volume and quality of customer data grows, organisations naturally become interested in the broader insights that can be generated. This leads to fresh insight into customer needs and opportunities for relevant customer messaging. Closed loop decision making based on actionable insight has to guide all data gathering.

Engagement 40

Engagement White Paper Net Promoter Score Definition 40

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. We watch the usual big hitters: account health, which includes product usage, renewals, expansion dollars, support experience, and Net Promoter Score (NPS).

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Design tailored reporting to provide actionable insight at every level of the business, from customer service managers to the CEO.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40