CSM Magazine

AUGUST 3, 2022

ITS has today announced the release of evalyou8, their latest software solution designed to capture customer feedback on the service they have received. The customer is then presented with three emoji style icons which represent the feeling they may have towards the service they have received.

Feedback 59

Feedback Customer Service Touchpoint Presentation 59

CSM Magazine

JUNE 25, 2019

The integrated solution allows businesses using Amazon Connect to measure the customer experience through an advanced, post-interaction survey—making it easy to gain customer feedback on each interaction. VoiceFoundry is passionate about customer experience. About VoiceFoundry.

Contact Center 40

Contact Center Connections Feedback Measurement 40

CSM Magazine

NOVEMBER 24, 2021

The development of custom software solutions from scratch entails a similar process where the software system goes from the requirement stage to the final stage of deployment where it is prepared to be released to the intended users. A product idea is only worth its potential to compete in the market.

Advertising 52

Advertising Feedback Marketing Reference 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

SurveySparrow

AUGUST 13, 2021

Trello is a kanban agile tool based on a board and card system. It lets you organize each project as boards, assign tasks in the form of cards and place them in columns for each stage of work. Its easy-to-use interface lets users switch between various utilities such as Gantt charts, kanban boards, and workload views.

Management 52

Management Roadmap Feedback 2021 52

SmartKarrot

JANUARY 21, 2021

It is quite known that nearly 80 percent of companies use SaaS applications for various functions in their system. It is mostly SaaS products that rule the roost in the business world. Offering software as a service or product became necessary to make it affordable for companies to bring certain systems onboard.

Management 11

Management Roadmap Metrics B2B 11

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. This is especially true in the customer service industry.

Customer Service 59

Customer Service Customer Experience Magazine Books 59