ViiBE Blog

JANUARY 22, 2021

The genesis of the project was based on the idea to guarantee that the French public had access to proper medical treatment in a single click. One of the crucial elements we’ve learned in this evangelization is that we need to educate the market on the difference between video conferencing and video assistance software.

Call Center 52

Call Center Download 2020 Omnichannel 52

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. But how were companies to manage, track, and convert an ever-growing number of interactions into revenue? The answer for many businesses was customer engagement software. The density of these lists isn’t Capterra or Software Advice’s fault.

Social Media 48

Social Media Customer Engagement Engagement Marketing 48

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

ProProfs Chat

MAY 6, 2020

Service insight and knowledge are also key to a good experience according to 62% of consumers. (Source: American Express ) Tweet this. This definitely gives you the motivation to focus more on creating a delightful experience for your customers. Helps you bring in new customers via word-of-mouth publicity. Future of Customer Experience.

2020 66

2020 Customer Experience E Commerce E-support 66

SmartKarrot

JUNE 30, 2020

Customer experience management, or CEM as it’s called, is when you manage the interactions of your customers using touchpoints. There are also options for implementing live chat on your site, as well as the establishment of a knowledge base customers can refer to. Receive customer analytics and survey software.

CEM 10

CEM Multi-Channel Advertising Contact Center 10

Gainsight

JULY 16, 2020

The genesis of Valuize lies in Ross’ nearly 20 years of seasoned experience in launching new business models in enterprise B2B software vendors and services providers. Since then, Valuize has been on a mission to help B2B software companies retain and expand their customers and revenue at scale. The Vision of Valuize.

B2B 52

B2B Customer Success Technology Sales 52

Gainsight

JUNE 10, 2021

Manager of Customer Success Operations at Okta, Valery Skvirskaya Manager of Customer Success Operations Glint, Thuy Koo Manager, Customer Success Operations, of Glint joined together to create an amazing ensemble cast discussing the importance of adoption to your customer’s journey.

Metrics 52

Metrics Customer Success Customer Journey Measurement 52