Unlocking Customer Loyalty in the Insurance Industry: NPS Insights
InMoment XI
SEPTEMBER 27, 2023
In the study, the average Net Promoter Score (NPS) for insurance organisations was a respectable +14, placing it in the middle among all verticals in the study. This presents a significant opportunity for insurance companies to enhance their customer experience strategies. This propels them to the top of the NPS rankings.
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