Uniphore

NOVEMBER 11, 2021

Capturing and Fulfilling Promises Made During the Conversation Poor promise management directly impacts your call handling times, wait times, customer satisfaction and loyalty as measured by your Net Promoter Score (NPS). After the call, the system sends the customer a summary of the promises made to align expectations.

Banking 52

Banking Net Promoter Score Contact Center NPS 52

Uniphore

DECEMBER 17, 2021

And it’s not hard to see why—Conversational Automation can simplify, streamline and speed up complex, time-consuming customer service processes, improving customer satisfaction (CSAT), net promoter score (NPS) and other key metrics. However, even the best solutions are only as good as the strategy behind them.

Net Promoter Score 52

Net Promoter Score Contact Center Download NPS 52

Amity

OCTOBER 10, 2016

SaaS companies set customer health scores that typically include: User Activity: login stats, system usage. Risk Assessment: other intel affecting health, NPS scores. Net Promoter Score (NPS) is not at an acceptable level. More esoteric measurements can be scored, too.

Customer Success 64

Customer Success White Paper Net Promoter Score Management 64

Amity

OCTOBER 5, 2015

SaaS companies set customer health scores that typically include: User Activity : login stats, system usage. Risk Assessment : other intel affecting health, NPS scores. Net Promoter Score (NPS) is not at an acceptable level. More esoteric measurements can be scored, too.

Customer Success 61

Customer Success White Paper Net Promoter Score Management 61

PeopleMetrics

FEBRUARY 11, 2015

They are measuring Net Promoter Scores (NPS scores) and Customer Satisfaction levels in real-time. Finally, you can also sign up here to be one of our first readers to receive a copy of our white paper on how to differentiate on the prospect experience coming out next month.

Sales 79

Sales White Paper Net Promoter Score B2B 79

CX Journey

APRIL 7, 2016

Rule #4: Don’t focus on traditional KPIs during the service revolution (such as satisfaction, NPS, operational measures, and sales). Instead, focus on leading “revolution indicators” (i.e., ideas generated and ideas implemented) to generate value-adding ideas and new service actions.

Culture 56

Culture White Paper Net Promoter Score Airlines 56

delighted

AUGUST 23, 2019

Is this about a white paper that they read? Here are a few examples of how you could leverage top CX survey types within the scenario described above: Trigger Customer Effort Score (CES) surveys in your product interface after specific features are used to learn how easy or difficult they were to use. Your NPS, CES, etc.

Customer Experience 41

Customer Experience Customer Journey Mapping White Paper Net Promoter Score 41

ShepHyken

JUNE 29, 2020

(CustomerGauge) In this eBook, we’ll discuss the four steps within this new model and summarize findings from our white paper that will help you capitalize on customer feedback and grow your bottom line. My Comment: The Net Promoter Score (NPS) is one of my favorite methods for measuring customer sentiment.

Article 12

Article 2020 Net Promoter Score White Paper 12

Beyond Philosophy

OCTOBER 11, 2019

They increased their Net Promoter Score® (NPS) by 34 points over 30 months and enjoyed a ten percent increase in sales. Since this initial 30-month period and increase in NPS, their score has climbed another 15 points—and they are not done yet. He describes RICOH Canada’s first NPS score as “absurdly low.”

Customer Experience 126

Customer Experience White Paper NPS Net Promoter Score 126

CustomerSuccessBox

JUNE 27, 2022

Without CS enablement, a CSM would have to go to the marketing division to locate someone to write a white paper or a graphic and then follow up to make sure it happened. Nearly every firm should be tracking metrics like customer satisfaction score (CSAT) and Net Promoter Score (NPS) when it comes to customer success.

Customer Success 52

Customer Success Customer Experience White Paper Net Promoter Score 52

CSM Magazine

FEBRUARY 14, 2017

Consistently low scoring net promoter score (NPS) customers are routed to another team focussed on understanding why their customer satisfaction scores are low. A white paper entitled ‘How to Succeed in Delivering Proactive Customer Service’ is available to download from the Intelecom website.

Engagement 40

Engagement White Paper Net Promoter Score Definition 40

Amity

FEBRUARY 10, 2017

To learn more about Eloqua's Customer Success story, download our white paper: From $0 to $1 Billion, Scaling Customer Success at Eloqua. We watch the usual big hitters: account health, which includes product usage, renewals, expansion dollars, support experience, and Net Promoter Score (NPS).

Customer Success 80

Customer Success Marketing White Paper Net Promoter Score 80

Confirmit

MAY 29, 2018

Evaluate the impact of these improvements on your customer metrics, like NPS®, as well as your business KPI’s, like revenue, costs and churn. White Paper. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Case study. Contact Us.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40