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It’s time to move your Customers to where you want them to be

Beyond Philosophy

Claire Hillman, a loyal listener, a subscriber to our NL, Why Customers Buy , and viewer of our podcast on our new YouTube Channel is in a pickle and needs our help. She asks, Should I move to where my customers are or move them to where I want to be?

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How to Make the Time Your Customers Wait Seem Fair

Beyond Philosophy

(Incidentally, if you are in a commoditized service and offer very little value that differentiates your experience from the competition, you probably need to go back to the first issue of my NL and start reading again from there. People are less likely to be okay with waiting for something they could get elsewhere without a wait.

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Dec 06 – Customer Success Jobs 

SmartKarrot

Role: Director, Customer Success Location: Open Hall, NL, Canada Organization: Security Compass As a Director, Customer Success, you will hire, coach, and develop a high-performing CS team to drive adoption, health, and retention. Identify and implement strategies that support adoption and expansion while reducing churn.

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Jul 23 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Customer Success Manager, EMEA Location: Amsterdam, NL Organization: Contentstack In this role, you will be showcase products and be the focal point for clients. There would be some light travel required to customer sites to meet them and develop relationships.

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Military Life in the Tech Lane: Being a Reservist or in the Guards With a Tech Career

Qualtrics

Nate Leach (NL): I’m Nate Leach, a Principal Customer Success Manager in our Seattle office. NL: Every Guard or Reserves unit is different, but my weekend Reserve duty tends not to interfere with my Qualtrics work. NL: When it comes up, I try to let my co-workers know the type of work I do in the Reserves.

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Do Your Customers Trust You? Here Are Four Secrets to Discover What They Really Think

Beyond Philosophy

So, today, I thought I would share the four things we advised Bob to do here on our NL, too. Bob is hoping to learn what level of trust exists between the two companies and wanted to know if we had any tips for determining that. .

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Virtual Assistant Tools: Essential Tips You Will Need This Year!

SmartKarrot

Make efforts to eliminate these stereotype issues in your IVAs by using NL. Focus your attention this new year on overcoming the three common challenges of IVAs: The very first challenge in IVAs is that it lacks accuracy and personalization. Another common challenge is that IVAs did not have the option of behavioral targeting.