Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success
InMoment XI
AUGUST 18, 2022
If you are looking to unlock a true return on investment in your experience program, you need to go beyond sending and collecting surveys. Using the Net Promoter System (NPS), you can look at inner loop and outer loop processes for action planning. Action Planning. Inner loop processes are very 1:1 based.
Let's personalize your content